Returns & Refunds
We want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, reach out to us via email so that we can work together to find the best possible solution. Please read the following guidelines to understand the process of our returns and refunds:
1. Eligibility for Returns:
We accept returns for seller errors and defective items within [3] days from the date of delivery.
To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
2. Initiation of Return:
To initiate a return, please email our customer support team. Provide your order details and a brief explanation for the return. Items sent back to us without first requesting a return will not be accepted.
3. Return Shipping:
The customer is responsible for the return shipping costs unless the return is due to an error on our part or a defective item.
We recommend using a trackable shipping method to ensure the safe return of the item. We are not responsible for items lost in transit.
4. Refund Process (Store Credit):
Once we receive the return for wrong or defective items, our team will inspect it to ensure it meets the return eligibility criteria.
- Upon approval, we will initiate a store credit. Refunds are not issued unless otherwise stated.
- Please note that it may take [3 days] for the store credit to be processed and emailed.
5. Non-Returnable Items:
Unfortunately, we cannot accept returns on sale items or gift cards.
6. Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If you wish to exchange an item, please follow the return process and you will be issued a store credit to place a new order for the desired item.
7. Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team within [3] days of receiving the order. We will arrange a replacement or store credit for you.
8. International Shipping:
Please note that for international orders, we do not offer returns or exchanges. We encourage you to carefully review your order before making a purchase.
Additionally, please be aware that customs and duties fees may be imposed by your country's customs authorities. These fees are the responsibility of the customer and are not included in the item price or shipping cost. We are not responsible for any customs or duties fees incurred.
If you have any questions or need further assistance regarding international shipping, please contact our customer support team. We're here to help!
Please note the following:
Store credits or refunds are issued for the product cost only and do not include any shipping or handling charges unless the return is due to our error.
Store credits and refunds may be subject to a restocking fee in certain circumstances, which will be communicated to you during the return process.
If you have any further questions or require assistance with a return, please reach out to our customer support team at hello@mindfulmeandco.com. We are here to help!
Lost Packages
If your item has been lost in transit--that is, USPS tracking shows no movement of the item for the last 15 days (for US orders) or 30 days (for Int'l orders)--you will be issued a store credit.
We are unable to issue a store credit for packages that are marked as delivered.
In the event that your package is marked as delivered but you have not received it, please follow these steps:
a. Verify the shipping address: Double-check the accuracy of the shipping address provided during checkout.
b. Check with neighbors: Sometimes, packages are mistakenly delivered to nearby addresses or left with a neighbor.
c. Contact the carrier: Reach out to the shipping carrier to inquire about the package's status and request an investigation.
Approved Returns Mailing:
Mindful Me and Co.
4920 Atlanta Highway
#434
Alpharetta, GA 30004