Returns & Refunds

We want you to love your purchase! If you need assistance with a return or exchange, we’re here to help. Below are our guidelines for returns and refunds:

Can I Return My Item?

  • Returns are accepted for defective items or seller errors within 3 days of delivery.
  • Items must be unused, in their original condition, and include all original packaging.
  • Sale items, gift cards, and international orders are not eligible for returns.

To start your return, please email us here. Include your order number, a brief explanation, and photos of the issue. Items sent back without prior approval cannot be accepted.

What Happens After I Return My Item?

  • We only offer store credit for returned items. Refunds to the original payment method are not available.
  • Shipping costs from the original order are non-refundable.
  • Once your item is received and inspected, store credit in the form of a gift card will be issued within 3 business days.
  • Store credit/gift cards never expires and can be used for future purchases.
  • A restocking fee may apply to certain returns. This will be communicated during the return process.

Who Covers Return Shipping?

  • We’ll cover the return shipping cost if your return is due to a defective item or a seller error.
  • For all other returns, the cost of the return shipping label will be subtracted from your store credit. Your gift card will reflect the purchase price of the item(s) minus the return shipping cost (as applicable).
  • Please ship the item back within 7 days of receiving your return label to ensure timely processing. Items shipped beyond this timeframe may not be eligible for return.

Can I Exchange My Item?

  • The fastest way to exchange an item is to return it for store credit and place a new order.
  • Exchanges are accepted for physical products* within 5 days of delivery. *Unless otherwise stated. 
  • Items must be unopened, unused, in their original condition, and include all original packaging.
  • For assistance with exchanges, email us at here.

What If My Item Arrives Damaged or Defective?

  • If your item arrives damaged, please contact us within 3 days of delivery at here.
  • We’ll arrange a replacement or store credit for the defective item.

For International Orders

  • We do not accept returns or exchanges on international orders.
  • Customs or duties fees are the responsibility of the customer.

(Digital Downloads)

Digital Downloads

  • All sales of digital downloads are final and non-refundable.
  • If you experience any issues accessing or downloading your digital product, please contact us, and we’ll assist you promptly.

If you have any further questions or require assistance with a return, please reach out to us here. We are here to help!

 

Approved Returns Mailing:

Mindful Me and Co.

4920 Atlanta Highway

#434

Alpharetta, GA 30004